(FAQ)

Welcome to the LeatherHubz FAQ page! Below, you’ll find answers to common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us at help@leatherhubz.com.

1. What types of rugs do you sell?

We offer a wide variety of rugs, including:

  • Area rugs
  • Handmade and machine-made rugs
  • Modern, traditional, and vintage designs
  • Customizable options to fit your specific needs

2. How do I place an order?

Placing an order is simple:

  1. Browse our collection and select the rug you love.
  2. Choose the desired size and quantity.
  3. Add the item to your cart and proceed to checkout.
  4. Fill in your shipping and payment details, then confirm your order.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment options (if available)

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders. Please note that we currently ship only within the United States. Expedited shipping options are also available at an additional cost.

5. How long will it take to receive my order?

Orders are typically processed within 2-3 business days and delivered within 5-7 business days for standard shipping within the United States. Delivery times may vary depending on your location and the shipping method chosen at checkout.

6. What is your return policy?

We accept returns within 30 days of delivery. Rugs must be unused, in their original condition, and with all tags and packaging intact. Please refer to our Return and Refund Policy for more details.

7. Can I customize a rug?

Yes, we offer customization options for certain rugs. For more information, please contact us at help@leatherhubz.com with your requirements.

8. How do I care for my rug?

To maintain your rug’s beauty and longevity:

  • Vacuum regularly using a low-power setting.
  • Spot clean spills immediately with a damp cloth.
  • Avoid direct sunlight to prevent fading.
  • Use a rug pad to reduce wear and prevent slipping.

9. What if my rug arrives damaged or defective?

If your rug arrives damaged or defective, please contact us within 7 days of delivery. Email us at help@leatherhubz.com with your order details and photos of the issue. We’ll arrange for a replacement or issue a refund.

10. How can I contact customer support?

You can reach us via:

Still have questions? Feel free to get in touch with us. Thank you for choosing LeatherHubz for your rug needs!

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