(FAQs)

Welcome to the LeatherHubz FAQ! Here you’ll find answers to frequently asked questions about our products, services, and policies. If your question isn’t listed here, please contact us at help@leatherhubz.com and we’ll be happy to help.

1. What types of rugs do you sell?

We offer a wide selection of high-quality rugs, including:

  • Area Rugs
  • Handmade and machine-made rugs
  • Modern, traditional, and vintage designs
  • Customizable options for specific sizes or styles

2. How do I order?

Ordering is simple:

  • Browse our collection and select your favorite rug.
  • Choose your desired size and quantity.
  • Add the item to your cart and proceed to checkout.
  • Enter your shipping and payment information, then confirm your order.

You will receive a confirmation email shortly after placing your order.

3. What payment methods do you accept? 

We accept secure online payments via:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options (if available at checkout)

All transactions are processed through trusted, encrypted payment gateways.

4. Do you offer free shipping?

Yes, standard shipping is free for all orders placed within the United States.

5. How long will it take to receive my order?

  • Processing time: 1-3 business days (Monday-Friday).
  • Delivery time: Standard shipping takes approximately 5-7 business days.

Please note that delivery times may vary due to carrier delays or peak demand periods.

6. What is your return policy?

We offer a 30-day return policy from the date you receive your order. To be eligible:

  • Rugs must be new, in their original condition, with their packaging and tags intact.
  • Return shipping costs are the customer’s responsibility, unless the item is defective or not as described.

For more details, see our Return and Exchange Policy

7. Can I customize a rug?

Yes, some rugs can be customized in size, color, or pattern. Please email help@leatherhubz.com with your needs and our team will assist you.

8. How do I care for my rug?

To keep your rug in perfect condition:

  • Vacuum regularly on low power.
  • Blot stains immediately with a clean, damp cloth.
  • Avoid direct sunlight to prevent discoloration.
  • Use a rug pad to reduce wear and prevent slipping.

9. What if my rug arrives damaged or defective?

If your item arrives damaged or defective:

  • Contact us at help@leatherhubz.com within 7 days of delivery.
  • Please include your order number and photos of the problem.
  • We will arrange a replacement or a full refund, including shipping costs, if the problem is confirmed.

10. How do I contact customer service?

You can contact our support team by:

Email: help@leatherhubz.com

Address: 16462 W Prickly Pear Trl, Surprise, AZ, 85387, USA

We strive to respond to all inquiries within 24 to 48 business hours.

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