Return Policy

At LeatherHubz, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in their original packaging.
  • All tags and labels must be intact.

Items that are damaged due to misuse, improper care, or wear and tear are not eligible for returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized rugs
  • Clearance or final sale items
  • Gift cards

3. Return Process

To initiate a return:

  1. Email us at help@leatherhubz.com with your order number, reason for the return, and any supporting photos (if applicable).
  2. Once your return is approved, we will provide a Return Authorization Number (RAN) and instructions for sending the item back.
  3. Ship the item to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or we made an error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 7 days of delivery at help@leatherhubz.com.
  2. Provide your order number, a description of the issue, and photos of the damage or defect.
  3. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Cancellations

Orders can be canceled if they have not yet been processed for shipping. Please contact us immediately at help@leatherhubz.com to request a cancellation. Once an order is shipped, it cannot be canceled.

8. Return Shipping Address

Please ship approved returns to: LeatherHubz
16462 W Prickly Pear Trl
Surprise, AZ, 85387

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or need assistance with a return, please contact us:

Email: help@leatherhubz.com
Address: 16462 W Prickly Pear Trl, Surprise, AZ, 85387

Thank you for choosing LeatherHubz. We value your trust and strive to provide the best shopping experience!

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